Returns and refunds

The key points in brief

• In Switzerland, the law does not provide a right of return for online purchases. With us, you can still return unused items within 14 days.
• We do not take back personalised items, items made to your wishes, projects such as custom corporate gifts, or food, drinks and dog snacks. We only take back soaps, care products and bubble liquid if they are unopened.
• If something is broken or wrong, we will sort it out for you. It will not cost you anything.

How to return something

1. Write to us within 14 days of receipt at info@vielfaltwerk.ch or call: 076 416 71 75. Tell us your order number and what you would like to return.
2. We will get back to you within one working day and tell you what happens next.
3. Pack the product well, unused and in its original packaging, and send it to us within 14 days. You cover the return postage.

Once the parcel has reached us and everything is in order, you get the purchase price back.

Broken or wrong item delivered?

We are sorry about that. Get in touch within 5 days of receipt, ideally with a photo. If a defect only shows up later, contact us as soon as you notice it. We will send you a replacement, repair the item or refund the amount, at no cost to you.

If the parcel arrived damaged, please keep the packaging until everything has been sorted out.

A gift is not quite right?

Get in touch and give us the name of the person who placed the order. The refund goes to them. Often a gift can also simply be exchanged for something else.

From Liechtenstein

If you live in Liechtenstein and buy as a private customer, you have a statutory right of withdrawal of 14 days. It also applies to unopened food. How it works, including the form, is set out in our Terms and Conditions.

Questions?

Write to us at info@vielfaltwerk.ch or call: 076 416 71 75. We will find a good solution with you.